7. Their pillows aren't great, I woke up with a sore neck early in the wee hours of the morningCleanliness - No problems with room cleanliness, hallways required vacuumingLocation - As it was quite cold and windy when we stayed in Chicago, we found Lakeshore area to be the most windiest and coldest part of Chicago at this timeRooms - Bathroom and interior could be much better.