Surrey Hotel, New York City, Bill

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Rank

35th

Out of 676

Surrey Hotel	Average Price: $592 Check Rates

Hotel Class:

20 East 76th Street

New York City, 10021 View map

4-Star Hotel Rank: 15 of 106
Average review rating: 4.36

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (28) bar (127) bath (27) bathroom (104) bed (130) bill (14) breakfast (99) charge (19) check in (51) complimentary (23) concierge (81) cost (12) deal (17) decor (49) dinner (42) downtown (16) fee (11) food (72) front desk (66) gym (12) hotel (870) housekeeping (34) lobby (63) location (257) lunch (17) manager (46) massage (18) money (21) neighborhood (31) pillow (36) price (54) rate (29) recommend (81) restaurant (136) room (692) room service (63) service (235) sheets (14) shower (90) spa (60) staff (347) street (53) suite (92) towel (25) tub (19) value (32) view (63) walk (78) water pressure (10) wireless (21)

Bill	Appears in 14 comments. 100% wrote positive comments about bill

The following words were used in comments with Bill:
perfect (2) staff (2)

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1. Great efficiency and courtesy when presenting the bill, but a hotel which is falling down along the way.

"Need to do a lot better. " Read full review on TripAdvisor 4/30/2012 Vote

2. This fit the bill perfectly.

"Tranquil and Lovely " Read full review on TripAdvisor 2/27/2012 Vote

3. For us, we were specifically looking for a hotel that was away from the hustle and bustle of mid-town, and this fit the bill perfectly.

"This hotel has thought of EVERYTHING! " Read full review on TripAdvisor 7/25/2011 Vote

4. I have never in all of my traveling encountered a hotel staff, with no management to be found on site and a hotel that requires the burden of proof of correct billing to be placed on the customer and a pretentious front desk staff too snooty to put forth any effort.

"SADDLY DISAPPOINTING and RIDICULOUS !! Ruined a long awaited vacation. " Read full review on TripAdvisor 7/11/2011 Vote

5. A kind offer, but breakfast was again delivered 20 minutes late and was charged to my bill - and I was told when I placed my order that I couldn't have warm croissants - they would come at whatever temperature they were at.

"Need to do a lot better. " Read full review on TripAdvisor 4/30/2012 Vote

6. Cafe Baloud is next door and it is five star and lives up to its billing.

"Style over Substance " Read full review on TripAdvisor 8/15/2011 Vote

7. When I brought it to their attention, they took the charge off the bill and had it fixed over night.

"Style over Substance " Read full review on TripAdvisor 8/15/2011 Vote

8. I should send The Surrey a bill for the pillows that my wife bought upon our arrival home in L.

"Cool, hip, elegant! " Read full review on TripAdvisor 8/2/2011 Vote

9. - Upon check out we discovered the $200 spa credits had not been applied to our bill.

"Almost perfect but missed the mark " Read full review on TripAdvisor 3/8/2011 Vote

10. question the employee what his response was that it was policy of the hotel and not to submit my credit card to bill the charges could not stay at this hotel.

"Bad experience " Read full review on TripAdvisor 1/25/2011 Vote