Surrey Hotel, New York City, Front Desk

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Rank

35th

Out of 676

Surrey Hotel	Average Price: $592 Check Rates

Hotel Class:

20 East 76th Street

New York City, 10021 View map

4-Star Hotel Rank: 15 of 106
Average review rating: 4.36

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (28) bar (127) bath (27) bathroom (104) bed (130) bill (14) breakfast (99) charge (19) check in (51) complimentary (23) concierge (81) cost (12) deal (17) decor (49) dinner (42) downtown (16) fee (11) food (72) front desk (66) gym (12) hotel (870) housekeeping (34) lobby (63) location (257) lunch (17) manager (46) massage (18) money (21) neighborhood (31) pillow (36) price (54) rate (29) recommend (81) restaurant (136) room (692) room service (63) service (235) sheets (14) shower (90) spa (60) staff (347) street (53) suite (92) towel (25) tub (19) value (32) view (63) walk (78) water pressure (10) wireless (21)

Front desk

Appears in 66 comments.

81% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (9) great (6) helpful (10) hotel (8) location (3) management (3) night (4) problem (4) professional (5) quick (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service is impeccable, with the concierge, front desk and bell staff always polite and responsive.

"Love The Surrey " Read full review on TripAdvisor 5/22/2012 Vote

2. We were extremely impressed with the service, especially the doormen, the front desk, and the concierge - exceptional, friendly, and helpful.

"Elegant, well appointed Central Park gem " Read full review on TripAdvisor 3/24/2012 Vote

3. The front desk could not have been nicer or more welcoming.

"Very Nice stay in NYC " Read full review on TripAdvisor 2/20/2012 Vote

4. She raved so highly about the hotel and the room, and absolutely adored Dwayne at the Front Desk - he even sent her a lovely card for her birthday up to the room.

"Perfect (because my grandmother loved it)! " Read full review on TripAdvisor 1/16/2012 Vote

5. The front desk staff were always great.

"Expensive but beautiful " Read full review on TripAdvisor 11/9/2011 Vote

6. We utilized the services of the front desk and they were so friendly and professional.

"my new favorite Manhattan hotel! " Read full review on TripAdvisor 10/31/2011 Vote

7. In-processing was quick and we knew it was going to be an enjoyable few days when the receptionist took a step away from her terminal to hand us our key cards without the front desk between us.

"top class service juxtaposed with elegant surroundings " Read full review on TripAdvisor 9/4/2011 Vote

8. The front desk was not only extremely friendly but also exceptionally obliging.

"One of our favorite hotels of all time! " Read full review on TripAdvisor 8/8/2011 Vote

9. Every staff member we encountered was friendly and helpful,especially the front desk.

"Outstanding in every way! " Read full review on TripAdvisor 8/5/2011 Vote

10. When I checked in, the front desk staff was very willing to help make my engagement a memorable experience.

"Charming boutique hotel staff made us feel like family " Read full review on TripAdvisor 6/15/2011 Vote