Surrey Hotel, New York City, Service

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Rank

35th

Out of 676

Surrey Hotel	Average Price: $592 Check Rates

Hotel Class:

20 East 76th Street

New York City, 10021 View map

4-Star Hotel Rank: 15 of 106
Average review rating: 4.36

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (28) bar (127) bath (27) bathroom (104) bed (130) bill (14) breakfast (99) charge (19) check in (51) complimentary (23) concierge (81) cost (12) deal (17) decor (49) dinner (42) downtown (16) fee (11) food (72) front desk (66) gym (12) hotel (870) housekeeping (34) lobby (63) location (257) lunch (17) manager (46) massage (18) money (21) neighborhood (31) pillow (36) price (54) rate (29) recommend (81) restaurant (136) room (692) room service (63) service (235) sheets (14) shower (90) spa (60) staff (347) street (53) suite (92) towel (25) tub (19) value (32) view (63) walk (78) water pressure (10) wireless (21)

Service

Appears in 235 comments.

89% wrote positive comments about service

The following words were used in comments with Service:
attentive (8) bar (9) comfortable (10) concierge (12) customer (11) excellent (23) food (11) friendly (16) good (16) great (24) guest (9) hotel (52) location (12) nice (20) night (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service is impeccable, with the concierge, front desk and bell staff always polite and responsive.

"Love The Surrey " Read full review on TripAdvisor 5/22/2012 Vote

2. Turn-down service was greatly appreciated with bottles of water and choclate-dipped madelines.

"Love The Surrey " Read full review on TripAdvisor 5/22/2012 Vote

3. Excelent service, from the doorman to the Concierge.

"Excelent hotel right next to Central Park " Read full review on TripAdvisor 5/7/2012 Vote

4. It was beautifully decorated and the service was amazing, but other than that, it was unremarkable.

"Elegant, Intimate and the Perfect Location " Read full review on TripAdvisor 4/23/2012 Vote

5. The hotel staff were gracious, knowledgeable and went out of their way to provide excellent service.

"Elegant, Intimate and the Perfect Location " Read full review on TripAdvisor 4/23/2012 Vote

6. In every other way but the coffee, service was impeccable.

"Elegant, Intimate and the Perfect Location " Read full review on TripAdvisor 4/23/2012 Vote

7. The service was outstanding.

"Nice hotel in NYC " Read full review on TripAdvisor 4/12/2012 Vote

8. The beds were comfortable and the room well serviced with free bottles of water provided every night.

"Lovely hotel in nice area " Read full review on TripAdvisor 4/9/2012 Vote

9. The service was very good overall.

"Luxury Hotel meets expectations " Read full review on TripAdvisor 4/6/2012 Vote

10. The service in the hotel was attentive and discreet.

"Great service " Read full review on TripAdvisor 3/30/2012 Vote