Surrey Hotel, New York City, Concierge

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Rank

35th

Out of 676

Surrey Hotel	Average Price: $592 Check Rates

Hotel Class:

20 East 76th Street

New York City, 10021 View map

4-Star Hotel Rank: 15 of 106
Average review rating: 4.36

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (28) bar (127) bath (27) bathroom (104) bed (130) bill (14) breakfast (99) charge (19) check in (51) complimentary (23) concierge (81) cost (12) deal (17) decor (49) dinner (42) downtown (16) fee (11) food (72) front desk (66) gym (12) hotel (870) housekeeping (34) lobby (63) location (257) lunch (17) manager (46) massage (18) money (21) neighborhood (31) pillow (36) price (54) rate (29) recommend (81) restaurant (136) room (692) room service (63) service (235) sheets (14) shower (90) spa (60) staff (347) street (53) suite (92) towel (25) tub (19) value (32) view (63) walk (78) water pressure (10) wireless (21)

Concierge

Appears in 81 comments.

91% wrote positive comments about concierge

The following words were used in comments with Concierge:
cares (4) desk (12) excellent (6) extremely (4) friendly (4) good (4) great (9) helpful (16) hotel (9) nice (4) perfect (6) recommend (4) reservation (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service is impeccable, with the concierge, front desk and bell staff always polite and responsive.

"Love The Surrey " Read full review on TripAdvisor 5/22/2012 Vote

2. We were extremely impressed with the service, especially the doormen, the front desk, and the concierge - exceptional, friendly, and helpful.

"Elegant, well appointed Central Park gem " Read full review on TripAdvisor 3/24/2012 Vote

3. Concierge staff that gave excellent information.

"A Needle in a Haystack " Read full review on TripAdvisor 3/7/2012 Vote

4. The small elegant entrance and the combined Registration/Concierge Desk portended the care we received- first class.

"Lux et Veritas! " Read full review on TripAdvisor 2/26/2012 Vote

5. The concierge(s) were knowledgeable and gave great recommendations.

"Very Nice stay in NYC " Read full review on TripAdvisor 2/20/2012 Vote

6. Further positive features - the Upper East side is a great place to stay and the concierge, Michael, is absolutely outstanding, the best I have ever had in NY or anywhere else.

"Very disappointing indeed " Read full review on TripAdvisor 1/30/2012 Vote

7. The property was beautiful with gorgeous decor, a fun bar, and an extremely helpful concierge.

"Lovely hotel but very uncomfortable beds " Read full review on TripAdvisor 1/12/2012 Vote

8. From the beautifully appointed lobby to the professionalism of the concierge and the front-desk staff, this place is amazing.

"LOVED this hotel! " Read full review on TripAdvisor 11/7/2011 Vote

9. The concierge is excellent and so helpful.

"A Great Find " Read full review on TripAdvisor 9/15/2011 Vote

10. We were traveling with a one year old and the staff from cleaning crew to concierge were very helpful, fast and personal which is very unique in New York.

"Very good for New York " Read full review on TripAdvisor 9/4/2011 Vote