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Rank
35th
Out of 676

Surrey Hotel

Average Price: $592  
 
Hotel Class:
20 East 76th Street
New York City, 10021 View map  
4-Star Hotel Rank: 15 of 106
Average review rating: 4.36
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 46 comments. 
80% wrote positive comments about manager
The following words were used in comments with Manager:
complimentary (3)   customer (3)   fee (3)   generous (11)   great (4)   hotel (7)   management (48)   new (3)   night (7)    
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1. If this is trickle down theory in action, with a management style that makes customer satisfaction paramount, then kudos to Shan Kanagasingham, the General Manager.
"WOW - A fantastic experience from start to finish " Read full review on TripAdvisor   9/5/2011 Vote      
2. The new general manager has just been onboard for a few months, and you can already see the great improvements she has achieved at the Surrey.
"The Surrey is one of the best hotels in New York " Read full review on TripAdvisor   8/17/2011 Vote      
3. I must say: Bravo to the General Manager to creat such a wonderful and great TEAM there for us.
"Great Concierge,Wonderful Service, Quiet Room " Read full review on TripAdvisor   8/12/2011 Vote      
4. Everything in the hotel was faultless, from an easy and very friendly check in to the Guest Services Manager providing complimentary champagne for my birthday.
"Absolutely fantastic! " Read full review on TripAdvisor   7/29/2011 Vote      
5. Also, I had the misfortune of catching a cold during our stay and when the general manager learned of this, she sent up an extra tissue box and some great tea and honey.
"I love this cute hotel!! " Read full review on TripAdvisor   5/26/2011 Vote      
6. Based on other perfect reviews and a seemingly interested manager, it appears unimportant if we ever return here or recommend it to others, but we can always talk with our feet and alert our Virtuoso agent.
"Gorgeous hotel that comes up short " Read full review on TripAdvisor   12/27/2010 Vote      
7. The manager offered us no compensation, and he seemed not to care at all that our trip was ruined.
"The staff and management at The Surrey are unprofessional, disorganised and uncaring towards their clients. " Read full review on TripAdvisor   12/2/2010 Vote      
8. In fairness to The Surrey, I submitted a complaint through their online survey (you receive an e-mail after check-out) and promptly received a response from a manager that was very nice and apologetic.
"Great Rooms and Location, Spotty Service " Read full review on TripAdvisor   6/19/2010 Vote      
9. I have to thank the General Manager, sorry for crying, and Peter, don't know your title but really a great help.
"Difficult with a grand ending " Read full review on TripAdvisor   5/17/2012 Vote      
10. The housekeeping manager who came to the room helpfully suggested they might be under my pillow - Err I had checked there and wasted another 30 minutes looking around the room before calling.
"Need to do a lot better. " Read full review on TripAdvisor   4/30/2012 Vote      
   
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