New Orleans Royal Sonesta, New Orleans, Complain

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Rank

5th

Out of 427

New Orleans Royal Sonesta	Average Price: $230 Check Rates

Hotel Class:

300 Bourbon Street

New Orleans, 70130 View map

4-Star Hotel Rank: 2 of 37
Average review rating: 4.26

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (81) , Travelocity (2) , TripAdvisor (856) , YahooTravel (84)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (8) annoy (12) avoid (22) bad (49) big deal (7) broken (7) complain (30) complaint (30) dated (6) difficult (11) dirty (9) disappoint (48) disgust (6) disturbing (8) downside (10) errors (7) expensive (38) gross (7) hard (30) hardly (6) horrible (12) inconvenient (14) issue (48) lack (13) loud (70) mad (6) negative (20) noise (211) noisy (65) outdated (9) outrageous (6) overpriced (9) poor (11) pricey (17) problem (87) rowdy (9) rude (27) sadly (6) shame (6) slow (17) smell (29) terrible (11) tiny (14) ugly (6) uncomfortable (8) unfortunate (16) weird (7) worn (11) worst (9) wrong (30)

Complain

Appears in 32 comments.

The following words were used in comments with Complain:
balcony (2) customer (2) desk (3) hotel (6) management (3) noise (7) not (6) order (2) pillow (2) reviews (3) room (10) rude (2) staff (2) surprise (2) view (2)

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1. I am sitting in the hotel right this very minute wondering why people complained about it not being updated, dirty, or the staff being rude.

"Beautiful Hotel in the heart of the action " Read full review on TripAdvisor 5/21/2012 Vote

2. (I can complain as a former smoker.

"An absolute pleasure... " Read full review on TripAdvisor 5/19/2012 Vote

3. I complained about the slum view and the guy laughed, saying 'what do you expect it's the French quarter.

"Don't expect the room you reserved... " Read full review on TripAdvisor 5/19/2012 Vote

4. We complained and were told that no patio balcony rooms were available, but that we could 'upgrade' to a suite.

"Don't expect the room you reserved... " Read full review on TripAdvisor 5/19/2012 Vote

5. Do not have a single thing to complain about.

"Royal Sonesta " Read full review on TripAdvisor 3/10/2012 Vote

6. A few posts complained about the room sizes but we were pleasantly surprised.

"Fantastic " Read full review on TripAdvisor 2/29/2012 Vote

7. We complained that we paid extra for this room and the noise was unacceptable.

"First Time Staying in the Quarter " Read full review on TripAdvisor 2/28/2012 Vote

8. Everyone seems to complain about the noise but next time we go we want to stay in a room with a balcony overlooking Bourbon Street because that is all part of the experience.

"Great New Orleans stay " Read full review on TripAdvisor 2/16/2012 Vote

9. Many in our party were on the third floor and they complained of noise throughout the evening.

"Great French Quarter choice " Read full review on TripAdvisor 2/6/2012 Vote

10. ' She was more alarmed that we were complaining about the poolside shenanigans, than she was that people were being dry humped by the pool.

"Out of control by the Pool and a rude senior manager " Read full review on TripAdvisor 8/28/2011 Vote