Home » United States » » Washington DC Destinations » Washington DC Hotels » Grand Hyatt Washington Dc
Back to search results
OpinionWell
Rank
39th
Out of 279

Grand Hyatt Washington Dc

Average Price: $392  
 
Hotel Class:
1000 H Street NorthWest
Washington DC, 20001 View map  
5-Star Hotel Rank: 7 of 12
Average review rating: 3.91
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (63) , TripAdvisor (676) , YahooTravel (85)
SAFE TO BOOK ? (2/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 39 comments. 
38% wrote positive comments about manager
The following words were used in comments with Manager:
complain (3)   desk (5)   helpful (4)   hotel (7)   management (43)   problem (4)   rude (2)   service (3)   smell (2)   staff (4)   valet (4)   wedding (2)   well (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. Now the last part I go outside to get my car & my valet attend asked for my receipt I paid I asked him to wait a minute as I get it out of my bag I had to drag out myself, he asked me 3 more times as I'm trying to get it out, then I asked for his manager I don't wanna be harrased as I'm trying to get out my paperwork, he thins says sir phone for you, how unprofessional, I spoke to his manager by phone, as my car arrives( Jorge ) is the valet who brought my car to me was so nice and friendly he should be the face out there, now my car had grease on the door & I had a white liquid that dripped on my car from the garage during my 1 night stay,Jorge said sorry I did not park it under the dripping spot, he offered to wash it off but I told him I would do it, just offer to fix what you messed up is all I ask for $40.00 a night , I work in the hotel industry I do the doorman/ bellperson job I also valet park at times were are told to own the situation and fix the problem they should teach this to all there except for the staff at cure the bistro ,mike at the front desk & Jorge at valet.
"Visit cure the bistro only !!!! " Read full review on TripAdvisor   4/11/2012 Vote      
2. I called to complain and was told the Manager would take care of it but never did.
"OK, but not great. Many complaints. " Read full review on TripAdvisor   4/23/2011 Vote      
3. I was looking for a specific Christmas ornament and the clerk/manager was extremely helpful in checking to see if he had more in stock.
"Enjoyed this hotel very much! " Read full review on TripAdvisor   8/10/2010 Vote      
4. The hotel manager was excellent, and I can't compliment his professionalism and courtesy enough.
"Great Hotel " Read full review on TripAdvisor   7/5/2010 Vote      
5. ) The helpful station manager helped me fill out a refund envelope right there at the station.
"We had a great time at an EXCELLENT PRICE " Read full review on TripAdvisor   7/29/2007 Vote      
6. The hotel manager finally gave us a device (a sort of wifi card) to connect to the internet.
"Great Hotel, but Internet was not reliable " Read full review on TripAdvisor   4/14/2012 Vote      
7. The staff was generally attentive and when we purchased a film in our room and the image was dark, the manager sent a technician within minutes to identify the problem, refunded our fee and comped us another film.
"Convenient conference hotel " Read full review on TripAdvisor   12/22/2011 Vote      
8. I informed the conceirge and spoke to the manager of housekeeping and nothing was ever done about it.
"It was ok........ " Read full review on TripAdvisor   9/16/2011 Vote      
9. When we asked for a manager, we got a roll of the eyes and huff.
"Rude Staff...Never Again " Read full review on TripAdvisor   9/14/2011 Vote      
10. After requesting a manager, they managed to find the type of room promised.
"Rooms have seen better days; management needs replacement. " Read full review on TripAdvisor   8/21/2011 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
© 2010 OpinionWell, LLC, All Rights Reserved