Surrey Hotel, New York City, Disappoint

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Rank

35th

Out of 676

Surrey Hotel	Average Price: $592 Check Rates

Hotel Class:

20 East 76th Street

New York City, 10021 View map

4-Star Hotel Rank: 15 of 106
Average review rating: 4.36

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (9) apologetic (5) avoid (7) awful (3) bad (13) big deal (3) broken (3) complain (9) complaint (11) difficult (9) dirty (5) disappoint (48) downside (5) expensive (36) flaws (3) hard (18) hardly (5) hate (4) inconvenient (3) incorrect (4) irritate (3) issue (31) lack (12) loud (5) mad (5) mess (3) negative (9) noise (41) noisy (9) outrageous (4) overpriced (4) poor (11) pretentious (5) pricey (11) problem (32) ridiculous (4) rude (8) sadly (3) shame (9) slow (12) smell (5) snooty (5) sophisticated (8) terrible (3) tiny (4) too small (4) unfortunate (11) unpleasant (5) would have liked (4) wrong (8)

Disappoint

Appears in 49 comments.

The following words were used in comments with Disappoint:
$ (2) bar (2) breakfast (2) cafe (2) coffee (3) dinner (2) high (2) hotel (9) lacking (2) location (2) night (2) not (18) party (2) price (2) reviews (4) room (10) service (5) slight (2) trip (2) wine (2)

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1. I hate having to write a bad review for The Surrey, but having given them an opportunity to put things right during my stay I was disappointed that they did not take advantage of that opportunity.

"Need to do a lot better. " Read full review on TripAdvisor 4/30/2012 Vote

2. A previous guest had been sick in one of sinks of the bathrooms and there was a pungent smell housekeeping just couldn't get rid of, disappointing.

"Beautiful hotel but has its flaws. " Read full review on TripAdvisor 4/22/2012 Vote

3. Given that and the location we decided to book it and, ultimately, we weren't disappointed.

"A very nice stay " Read full review on TripAdvisor 4/9/2012 Vote

4. We had breakfast in the hotel one day and it was disappointing.

"Luxury Hotel meets expectations " Read full review on TripAdvisor 4/6/2012 Vote

5. Of one note, despite the fantastic adjoining restaurant, we found the room service to be slow with a disappointing array of choices despite the extremely high additional service fee.

"Elegant, well appointed Central Park gem " Read full review on TripAdvisor 3/24/2012 Vote

6. We booked The Surrey on the trip advisor recommendation and the room did not disappoint.

"Lovely staff, fabulous location but a wee bit pricey " Read full review on TripAdvisor 3/8/2012 Vote

7. Altogether a disappointment - one of tripadvisor's rare misses.

"Very disappointing indeed " Read full review on TripAdvisor 1/30/2012 Vote

8. Having chosen both hotels on the basis of their rankings in tripadvisor I was extremely disappointed.

"Very disappointing indeed " Read full review on TripAdvisor 1/30/2012 Vote

9. As a frequent traveler to NYC I was sorely disappointed.

"Overpriced for value " Read full review on TripAdvisor 12/26/2011 Vote

10. And I was very disappointed that they closed the hotel bar for a private party.

"I want to love the Surrey. " Read full review on TripAdvisor 11/16/2011 Vote