Surrey Hotel, New York City, Wrong

OpinionWell's Blog

Home » United States » New York » New York Destinations » New York Hotels » Surrey Hotel

OpinionWell
Rank

35th

Out of 676

Surrey Hotel	Average Price: $592 Check Rates

Hotel Class:

20 East 76th Street

New York City, 10021 View map

4-Star Hotel Rank: 15 of 106
Average review rating: 4.36

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (9) apologetic (5) avoid (7) awful (3) bad (13) big deal (3) broken (3) complain (9) complaint (11) difficult (9) dirty (5) disappoint (48) downside (5) expensive (36) flaws (3) hard (18) hardly (5) hate (4) inconvenient (3) incorrect (4) irritate (3) issue (31) lack (12) loud (5) mad (5) mess (3) negative (9) noise (41) noisy (9) outrageous (4) overpriced (4) poor (11) pretentious (5) pricey (11) problem (32) ridiculous (4) rude (8) sadly (3) shame (9) slow (12) smell (5) snooty (5) sophisticated (8) terrible (3) tiny (4) too small (4) unfortunate (11) unpleasant (5) would have liked (4) wrong (8)

Wrong

Appears in 8 comments.

The following words were used in comments with Wrong:
correct (2) desk (2) hotel (3) liked (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

1. We were flying out and couldn't sort it out then but on getting home realized they had charged the WRONG credit card TWICE, they refunded one lot and not the other.

"Worst experience ever " Read full review on TripAdvisor 2/25/2012 Vote

2. Anyways many things went wrong over and over again, felt like they were doing it on purpose.

"Beautiful Rooms .... But lacking in Management " Read full review on TripAdvisor 10/24/2011 Vote

3. The regular salon rooms can be a bit small in the wrong location.

"A Great Find " Read full review on TripAdvisor 9/15/2011 Vote

4. suffice to say that i am so, so happy to have been wrong.

"very nearly flawless " Read full review on TripAdvisor 8/8/2011 Vote

5. We spent over 50 mins getting the reservation info corrected, as the burden of proof was solely placed on me as the front desk representative just stood there and waited for me to prove him wrong.

"SADDLY DISAPPOINTING and RIDICULOUS !! Ruined a long awaited vacation. " Read full review on TripAdvisor 7/11/2011 Vote

6. He apologised profusely and offered to comp a night, and to send us something in the mail to encourage us to come back (something we've yet to receive which I think is due to the fact I twice provided our correct address and yet when we checked out the address was STILL wrong) and while that was nice, it still doesn't make up for the fact that our stay in New York was clouded by the disappointment in our choice of hotel.

"Beyond disappointed! " Read full review on TripAdvisor 7/2/2011 Vote

7. Don't get me wrong, we don't like to be pawed or overly-familarized by hotel staff, but the extremely aloof posturing we experienced there was like a comedy scene from a 40's movie in which the desk attendants are trying to get rid of the 'riff-raff.

"A beautiful hotel, ultra-clean but bordering on comically aloof. " Read full review on TripAdvisor 12/1/2010 Vote

8. You cannot go wrong with this hotel.

"Outstanding " Read full review on TripAdvisor 7/25/2010 Vote