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Rank
35th
Out of 676

Surrey Hotel

Average Price: $592  
 
Hotel Class:
20 East 76th Street
New York City, 10021 View map  
4-Star Hotel Rank: 15 of 106
Average review rating: 4.36
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Issue
Appears in 30 comments. 
The following words were used in comments with Issue:
bath (2)   breakfast (2)   cafe (3)   clean (2)   coffee (3)   community (2)   desk (2)   drink (2)   hotel (3)   housekeeping (2)   lunch (2)   management (5)   noise (2)   not (11)   reservation (2)   room (7)   service (3)   shower (2)   staff (3)   table (2)    
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1. Be warned that the standard rooms do not have a bath, but I shower so that is not an issue for me.
"Truly excellent " Read full review on TripAdvisor   3/30/2012 Vote      
2. You rarely saw the same person behind the front desk, so confussion was always the issue .
"Pleasantly Dissapointing. " Read full review on TripAdvisor   3/26/2012 Vote      
3. I am tempted to write a long account of all the stupid small issues that the management and their team seemed to overlook here.
"Pleasantly Dissapointing. " Read full review on TripAdvisor   3/26/2012 Vote      
4. The main issue we had was with the lack of any tea or coffee in the room.
"Lovely staff, fabulous location but a wee bit pricey " Read full review on TripAdvisor   3/8/2012 Vote      
5. The staff, including the manager, doormen, front desk, housekeeping, and even the maintenance man (we had a brief issue with adjusting the heating) were professional, friendly, attentive, but not overly so-just enough to let you know your patronage is appreciated.
"Grand Hotel " Read full review on TripAdvisor   2/20/2012 Vote      
6. (3) the staff falls all over themselves to make you feel at home and address any issues you may have.
"Always a Great Experience " Read full review on TripAdvisor   1/30/2012 Vote      
7. In summary, this is a gorgeous property which has real potential once management addresses the communication and service issues.
"Superb Design - Clueless Service " Read full review on TripAdvisor   11/14/2011 Vote      
8. ' Communication is a major issue at this property (like no one mentioning that was coffee available in the lobby in the morning - after I waited 1/2 hr.
"Superb Design - Clueless Service " Read full review on TripAdvisor   11/14/2011 Vote      
9. The staff are friendly and managed an issue with check-in very well by offering free drinks vouchers for the roof top bar - which has a very nice view of the Manhattan skyline.
"A very nice spot " Read full review on TripAdvisor   9/12/2011 Vote      
10. A couple of issues though.
"Excellent rooms with a view " Read full review on TripAdvisor   9/4/2011 Vote      
   
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