Surrey Hotel, New York City, Rude

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Rank

35th

Out of 676

Surrey Hotel	Average Price: $592 Check Rates

Hotel Class:

20 East 76th Street

New York City, 10021 View map

4-Star Hotel Rank: 15 of 106
Average review rating: 4.36

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , TripAdvisor (416) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (9) apologetic (5) avoid (7) awful (3) bad (13) big deal (3) broken (3) complain (9) complaint (11) difficult (9) dirty (5) disappoint (48) downside (5) expensive (36) flaws (3) hard (18) hardly (5) hate (4) inconvenient (3) incorrect (4) irritate (3) issue (31) lack (12) loud (5) mad (5) mess (3) negative (9) noise (41) noisy (9) outrageous (4) overpriced (4) poor (11) pretentious (5) pricey (11) problem (32) ridiculous (4) rude (8) sadly (3) shame (9) slow (12) smell (5) snooty (5) sophisticated (8) terrible (3) tiny (4) too small (4) unfortunate (11) unpleasant (5) would have liked (4) wrong (8)

Rude	Appears in 6 comments.

The following words were used in comments with Rude:
charged (2) night (2) not (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They were rude at check in when they lost our booking, they were rude and did not care every time we asked for assistance and they were rude at check out when they overcharged us.

"Worst experience ever " Read full review on TripAdvisor 2/25/2012 Vote

2. One problem after another, and what is worse, they were RUDE about it.

"Worst experience ever " Read full review on TripAdvisor 2/25/2012 Vote

3. All hotels always ask for a credit card if you eat something from the bar or for any damage that may occur during stay but do not charge a fee per night The employee was very rude other than that the manager served us well but I realize the charges.

"Bad experience " Read full review on TripAdvisor 1/25/2011 Vote

4. In most cases, the staff were flat out rude.

"Beautiful, but Unnecessarily Snobby "Service" " Read full review on TripAdvisor 12/3/2010 Vote

5. Luxury Link were unpleasant rude and unhelpful.

"Beware Luxury Link packages - thank goodness the Surrey sorted me out! " Read full review on TripAdvisor 12/2/2010 Vote

6. Second, although we were granted a late checkout the night before our departure, we received a rude phone call at 12:45pm the next day asking why we were still in the room (late check-out was for 2pm).

"Great Rooms and Location, Spotty Service " Read full review on TripAdvisor 6/19/2010 Vote