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Rank
4th
Out of 678

Doubletree Guest Suites Times Square

Average Price: $474  
 
Hotel Class:
1568 Broadway
New York City, 10036-8201 View map   View Large Map
3-Star Hotel Rank: 3 of 156
Average review rating: 4.33
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (54) , MyTravelGuide (40) , Travelocity (31) , TripAdvisor (1474) , YahooTravel (66)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 48 comments. 
64% wrote positive comments about manager
The following words were used in comments with Manager:
generous (3)   helpful (3)   hotel (4)   housekeeping (3)   management (50)   night (2)   problem (3)   reservation (2)   responsive (5)   rude (2)   service (8)   staff (8)   waiter (2)    
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1. It was the manager who repeatedly called me 'Miss' even though I corrected her 'Mister' without apology, she then demanded that I go right then to the lobby to pay for the internet services ($26).
"Good Location for First Timers, Poor Service " Read full review on TripAdvisor   1/5/2011 Vote      
2. The most notable thing was how helpful the Manager, John Lopez, was.
"Helpful Manager " Read full review on TripAdvisor   12/16/2010 Vote      
3. I was not present at the check out so my team gave me the receipt on Friday when they got back home, I called and talked to the manager and her response was 'it was on the registration card and there is nothing I can do about it.
"Not interested in loyal clients " Read full review on TripAdvisor   9/17/2010 Vote      
4. I was not present at the check out so my team gave me the receipt on Friday when they got back home, I called and talked to the manager and her response was 'it was on the registration card and there is nothing I can do about it.
"Not interested in loyal clients " Read full review on TripAdvisor   9/17/2010 Vote      
5. Checked out at 5 a.m. and night manager came up to help us with our baggage.
"Best Place to be in NYC " Read full review on TripAdvisor   8/13/2010 Vote      
6. Just after midnight I finally got to talk to the manager who gave us a discount on the room rate for the evening (didn't solve our problem but at least we didn't pay full price for a horrible room).
"great location, poor service " Read full review on TripAdvisor   4/11/2010 Vote      
7. But after reading the reviews here and the responses from the operations manager, I'm feeling a bit more confident about my choice.
"Looking forward to my stay here " Read full review on TripAdvisor   3/10/2010 Vote      
8. I spoke with Catherine, the reservation manager and was amazed by the outstanding service.
"Great service " Read full review on TripAdvisor   2/15/2010 Vote      
9. Fast forward to our check on on Sunday when we requested to speak with the day manager (Carla Ortiz) who was very much 'on script' and repeatedly informed us that we had intentionally selected our accommodations.
"Beautiful hotel, disappointing customer service " Read full review on TripAdvisor   11/10/2009 Vote      
10. After lots of sorting out we finally moved rooms the next day and thias was down to Dobrina Carrara AFO Manager showing Customer Care and skills that you would execpt from a chain such as Hilton.
"Birthday Trip To NYC - Great Location " Read full review on TripAdvisor   3/5/2009 Vote      
   
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