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Rank
3rd
Out of 413

Sofitel Chicago

Average Price: $283  
 
Hotel Class:
20 East Chestnut Street - Downtown
Chicago, 60611 View map   View Large Map
4-Star Hotel Rank: 2 of 39
Average review rating: 4.62
OpinionWell Value Index: 9
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (777) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 17 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
nice (3)   night (3)    
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1. When we got to the hotel we were nicely greated by staff and were even welcomed by Nicolas the hotel manager (how nice is that).
"Fantastic Weekend Getaway " Read full review on TripAdvisor   8/4/2010 Vote      
2. During our dinner the chef came out to see how everything was and we were also visited by Kristina the restaurant manager both of whom were so nice.
"Fantastic Weekend Getaway " Read full review on TripAdvisor   8/4/2010 Vote      
3. It was the night manager who told me housekeeping was trying to get into the room to clean it, and that he thought I had moved to another room.
"Great Hotel, but several problems during stay " Read full review on TripAdvisor   5/5/2007 Vote      
4. Service: When I needed to resolve an issue over the phone about my reservation, I was told to leave a voice message for the reservations manager.
"Dry and Disappointed " Read full review on TripAdvisor   2/4/2011 Vote      
5. The Hotel Manager and Staff sent up a tray of chocolates and drinks with a note thanking my husband for his service and wishing him a safe deployment.
"Amazing " Read full review on TripAdvisor   10/11/2010 Vote      
6. I called the manager (Jeff) later in the day to explain the situation.
"Beautiful hotel " Read full review on TripAdvisor   7/12/2009 Vote      
7. I had ordered chocoloate covered strawberries, a rose display and a card to be in the room upon our arrival and it was, with a split of champagne sent up with the compliments of the manager.
"We just love this place! " Read full review on TripAdvisor   9/2/2008 Vote      
8. After having completed an online hotel questionnaire I was emailed directly by the manager with regards to the room size and have been offered an upgrade on my next stay.
"Comfortable and modern " Read full review on TripAdvisor   3/8/2008 Vote      
9. I did have a couple of issues like the gorgeously presented but woefully small dinner portions at the Cafe de Architectes and this was resolved by the manager as soon as I brought it to his attention.
"spotlessly clean and well located " Read full review on TripAdvisor   11/6/2007 Vote      
10. I voiced my only displeasure (smoking in lounge) in their survey after my stay and promptly received a personalized e-mail from the hotel manager.
"I never wanna stay anywhere else in Chicago " Read full review on TripAdvisor   8/10/2007 Vote      
   
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