Sheraton Universal, Los Angeles, Complain

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 30 comments.

The following words were used in comments with Complain:
$ (2) alarm (2) bad (2) bed (2) breakfast (3) busy (3) change (2) desk (5) free (3) hotel (12) least (2) management (2) never (2) nice (3) night (13) not (4) responsive (2) room (11) service (4) staff (2)

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1. The reason I like this hotel is the flow and layout, its very nice and bright inside and even though there were 3 conferences there, it was a nice busy not a chaotic busy, I never saw anyone ever complaining at the front desk and generally everyone seemed happy, I think 'THE VOICE' contestants or some people related to the show are staying there, and on several nights the hotel is sold out, as 3 people were turned away whilst I was drinking at the bar.

"Great Hotel, Great Stay " Read full review on TripAdvisor 4/25/2012 Vote

2. The other patron had complained, how they didn't have a lot of money, because my check bill was 4 times what they should have paid.

"Ill mannered Manager " Read full review on TripAdvisor 4/23/2012 Vote

3. We were also told that we should be grateful for having the balcony as people who were higher up were always complaining it was too hot and the air conditioning did not work - at least we were able to cool the room down via the badly fitting windows.

"OK place to stay " Read full review on TripAdvisor 2/21/2012 Vote

4. We cashed in our points to pay for the room so all in all I can't complain.

"great location for vacation " Read full review on TripAdvisor 12/11/2011 Vote

5. In the morning my wife noticed that there was a portible fan in the closet which leads me to believe other tourists had complained about it being too hot and our discovery was too late to help us.

"Dissappointing " Read full review on TripAdvisor 12/5/2011 Vote

6. we booked 3 nights online, I have 2 adult children , they gave us a room with 2 dbl beds ;my son the football star had to sleep on floor first night,tiny ,dinky rooms , veiw was of back of hotel### ---that not all---during first night & every night we were there the fire alarm went off announcing ---PLEASE EVACUATE-- yea--after the first night they changed our room & gave us comp breakfast-- well this alarm went off every night we stayed there--- moma here was soooo pissed by chekout , wen I complained at fr.

"WE will never stay in a sheraton again--see below-- " Read full review on TripAdvisor 9/11/2011 Vote

7. I get free nights so I shouldn't complain, but what the heck.

"Add a jungle gym to the Club Level " Read full review on TripAdvisor 8/15/2011 Vote

8. Oh and for those out there that complain about having to pay to park - good luck finding a decent hotel in California where you don't have to pay.

"Great Stay! " Read full review on TripAdvisor 5/19/2011 Vote

9. Everyone of my colleagues complained about them and how their backs were hurting.

"Great Except the Dirty Bed " Read full review on TripAdvisor 4/15/2011 Vote

10. I woke up early this morning because I was thinking about the daunting task of complaining to the front desk about an issue that was bothering me.

"Sheraton strives to deliver the best service - And it does! " Read full review on TripAdvisor 2/19/2011 Vote