Sheraton Universal, Los Angeles, Problem

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (4) a bit small (5) annoy (11) awful (5) bad (27) big deal (7) broken (12) complain (19) complaint (11) cramped (6) dangerous (4) dated (9) difficult (7) dirty (23) disappoint (30) downside (11) expensive (25) frustrated (6) gross (4) hard (11) hardly (5) hassle (7) horrible (13) inconvenient (9) issue (29) lack (6) loud (17) mistake (5) negative (19) noise (39) noisy (13) outdated (7) overpriced (10) poor (8) pricey (16) problem (58) rude (19) shock (4) slow (19) smell (12) terrible (10) tiny (7) uncomfortable (4) unfortunate (13) unfriendly (6) unhappy (5) weird (4) worn (6) worst (15) wrong (8)

Problem

Appears in 62 comments.

The following words were used in comments with Problem:
desk (8) elevator (7) few (5) floor (4) good (3) helpful (7) hotel (17) huge (3) management (4) night (5) noise (5) not (20) park (4) room (19) service (8) staff (5) toilets (5) useful (4) water (3) well (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Room service food for dinner was adequate, but, according to the front desk, ends at 11:00 PM - a potential problem for late arrivals.

"Adequate for my Purposes " Read full review on TripAdvisor 5/13/2012 Vote

2. The problem was the Manager, Mr.

"Ill mannered Manager " Read full review on TripAdvisor 4/23/2012 Vote

3. The problem, mistakes happen, the problem was, the other person's card had already been entered, and my bill charged to their account.

"Ill mannered Manager " Read full review on TripAdvisor 4/23/2012 Vote

4. Very helpful with any little problem or question about amusement parks.

"Great service, food, and atmosphere " Read full review on TripAdvisor 4/17/2012 Vote

5. At Citywalk you can shop and dine, isn't lovely?The real problem we had at the hotel was with neighbors screaming, running and slamming doors at 1:30 A.

"Location! " Read full review on TripAdvisor 4/6/2012 Vote

6. The problem was that the glass patio window was not airtight and not at all soundproofed so the noise from the freeway was loud at all times.

"OK place to stay " Read full review on TripAdvisor 2/21/2012 Vote

7. Even with the problems with the ice and the elevators, I would stay here again due to the outstanding service from the staff.

"Beautiful location and attentive staff " Read full review on TripAdvisor 2/21/2012 Vote

8. The ice machine on our floor was not working and there were problems with the elevators.

"Beautiful location and attentive staff " Read full review on TripAdvisor 2/21/2012 Vote

9. They did do a repair to the toilet which helped but keeping the door closed at night handled the noise problem.

"Great Staff Members " Read full review on TripAdvisor 1/7/2012 Vote

10. I have read a complaint from another site with the same problem.

"Needs Improvement " Read full review on TripAdvisor 1/5/2012 Vote