Sheraton Universal, Los Angeles, Poor

OpinionWell's Blog

Home » United States » California » Los Angeles Destinations » Los Angeles Hotels » Sheraton Universal

OpinionWell
Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

a bit pricey (4) a bit small (5) annoy (11) awful (5) bad (27) big deal (7) broken (12) complain (19) complaint (11) cramped (6) dangerous (4) dated (9) difficult (7) dirty (23) disappoint (30) downside (11) expensive (25) frustrated (6) gross (4) hard (11) hardly (5) hassle (7) horrible (13) inconvenient (9) issue (29) lack (6) loud (17) mistake (5) negative (19) noise (39) noisy (13) outdated (7) overpriced (10) poor (8) pricey (16) problem (58) rude (19) shock (4) slow (19) smell (12) terrible (10) tiny (7) uncomfortable (4) unfortunate (13) unfriendly (6) unhappy (5) weird (4) worn (6) worst (15) wrong (8)

Poor	Appears in 11 comments.

The following words were used in comments with Poor:
customer (4) hotel (3) not (4) reviews (2) service (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. They state that they don't control the transportation so they are not responsible for the timing-very poor attitude.

"Sheraton Universal " Read full review on TripAdvisor 4/23/2012 Vote

2. Coss, insulted the other patron, by telling them they were poor.

"Ill mannered Manager " Read full review on TripAdvisor 4/23/2012 Vote

3. We stayed in this hotel in September 2011 for a week after leaving the Andaz hotel in West Hollywood due to very poor customer service.

"Really good customer service " Read full review on TripAdvisor 11/10/2011 Vote

4. poor customer service.

"Unwilling to work with Iraq vet on leave. " Read full review on TripAdvisor 6/22/2010 Vote

5. Customer service was very poor and managment was rude.

"Problem after Problem and no help " Read full review on TripAdvisor 10/19/2009 Vote

6. The beds and pillows were very comfortable, but there were not enough mirrors (bathroom and a full length closet mirror only), There were not enough electrical outlets and the lighting was very poor.

"Nice Hotel for the Price " Read full review on TripAdvisor 3/7/2009 Vote

7. The location is certainly close to Universal, but I cannot recommend it due to poor customer service.

"Close but not convenient! " Read full review on TripAdvisor 1/15/2009 Vote

8. We did have club access for breakfast in the morning was not that impressed very crowded and there is one poor girl in the room doing everything she was very overwelmed .

"great hotel great location!!! " Read full review on TripAdvisor 8/23/2007 Vote

9. Despite a number of very poor recent reviews, we enjoyed our stay this past week at this hotel very much, although we agree that it is time for a refurbishment of the premises.

"Great Stay in L.A. " Read full review on TripAdvisor 8/5/2006 Vote

10. Maybe all the poor reviews have had an impact because I experienced the opposite of most of the issues people wrote about.

"Pleasantly surprised " Read full review on TripAdvisor 11/13/2004 Vote