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Rank
16th
Out of 700

Sheraton Universal

Average Price: $215  
 
Hotel Class:
333 Universal Hollywood Drive
Los Angeles, 91608 View map  
4-Star Hotel Rank: 9 of 45
Average review rating: 3.1
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 21 comments. 
The following words were used in comments with Rude:
$ (2)   cares (2)   desk (5)   employee (3)   helpful (3)   hotel (3)   loud (2)   management (3)   mistake (2)   not (5)   quickly (2)   staff (5)    
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1. The staff was rude upon check in.
"Horrible " Read full review on TripAdvisor   5/10/2012 Vote      
2. Some of the employees in the restaurant (except for Cesar and two male waiters) were often rude and did not go out of their way to help.
"I'm trying to reach a CEO or manager of Sheraton Universal Hotel Please! " Read full review on TripAdvisor   7/30/2011 Vote      
3. Check in - Because we didnt receive our confirmation number via email the lady we checked in with was very rude, if you dont have your confirmation number we can not help you, OUCH.
"Ouch from the outset!!!!! " Read full review on TripAdvisor   5/28/2011 Vote      
4. The manager and front desk lady started giving me attitude and telling me that 'since I am an employee of a Sheraton I needed to learn how to act and I am a very rude person.
"Horrible staff! " Read full review on TripAdvisor   11/19/2010 Vote      
5. The lady at the desk was very rude and seemed like she really did not care that there was a mistake made.
"Horrible staff! " Read full review on TripAdvisor   11/19/2010 Vote      
6. Staff was consistently rude.
"Great hotel for drunk convention goers - families, not so much " Read full review on TripAdvisor   11/16/2010 Vote      
7. Staff was consistently rude.
"Great hotel for drunk convention goers - families, not so much " Read full review on TripAdvisor   11/16/2010 Vote      
8. Customer service was very poor and managment was rude.
"Problem after Problem and no help " Read full review on TripAdvisor   10/19/2009 Vote      
9. Concierge/valet staff were a bit rude (strange almost) and on several occasions more interested in having little conversations among themselves than caring about their guests which is below the quality of this hotel.
"Perfect location for Universal Studios but nothing special " Read full review on TripAdvisor   10/19/2009 Vote      
10. " - We have lived as expats all over the world staying at countless hotels and we have never come across such a RUDE OBNOXIOUS MANAGER as this one - Sheraton should be ashamed.
"stay some where else! " Read full review on TripAdvisor   7/30/2009 Vote      
   
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