Sheraton Universal, Los Angeles, Complaint

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (4) a bit small (5) annoy (11) awful (5) bad (27) big deal (7) broken (12) complain (19) complaint (11) cramped (6) dangerous (4) dated (9) difficult (7) dirty (23) disappoint (30) downside (11) expensive (25) frustrated (6) gross (4) hard (11) hardly (5) hassle (7) horrible (13) inconvenient (9) issue (29) lack (6) loud (17) mistake (5) negative (19) noise (39) noisy (13) outdated (7) overpriced (10) poor (8) pricey (16) problem (58) rude (19) shock (4) slow (19) smell (12) terrible (10) tiny (7) uncomfortable (4) unfortunate (13) unfriendly (6) unhappy (5) weird (4) worn (6) worst (15) wrong (8)

Complaint

Appears in 25 comments.

The following words were used in comments with Complaint:
$ (3) bathroom (4) complaints (25) elevator (3) guest (2) hotel (4) night (2) park (4) price (2) sheets (2) slow (2) staff (2)

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1. Also, I can't believe that a suite didn't have a refrigerator??? Our only other complaint, other than the size of the bathroom, was the 'Starwood Breakfast' experience.

"Great location for Universal Studios " Read full review on TripAdvisor 5/5/2012 Vote

2. Last year I had only one complaint about a dirty bed.

"Better than the first time " Read full review on TripAdvisor 4/2/2012 Vote

3. No complaints.

"Great location and a good hotel " Read full review on TripAdvisor 3/22/2012 Vote

4. The only complaints would be the noise from the toilet tank running on and off all night long and the $18 per night for self parking (a bit high).

"Great Staff Members " Read full review on TripAdvisor 1/7/2012 Vote

5. I have read a complaint from another site with the same problem.

"Needs Improvement " Read full review on TripAdvisor 1/5/2012 Vote

6. One major complaint however is their aircon.

"Needs Improvement " Read full review on TripAdvisor 1/5/2012 Vote

7. 2 minor complaints: prices of food and parking were a bit steep.

"Nothing to complain about at all " Read full review on TripAdvisor 1/4/2012 Vote

8. The bathroom would be my only complaint as it was showing wear and needed to be fixed.

"Great location, showing some wear " Read full review on TripAdvisor 9/14/2011 Vote

9. I have no complaints about the staff they all seem pleasant.

"I have spent over 20 nights in this hotel and it is nice. " Read full review on TripAdvisor 8/19/2011 Vote

10. The only complaint that we had was that the elevators were very slow.

"Great hotel with a fantastic location " Read full review on TripAdvisor 8/9/2011 Vote