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OpinionWell
Rank
76th
Out of 676

Empire Hotel

Average Price: $401  
 
Hotel Class:
44 West 63rd Street
New York City, 10023 View map  
0-Star Hotel Rank: 11 of 249
Average review rating: 3.49
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (96) , Travelocity (3) , TripAdvisor (1016) , YahooTravel (11)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 66 comments. 
The following words were used in comments with Complain:
bathroom (3)   complaints (3)   desk (8)   floor (5)   guest (4)   hot (3)   hotel (7)   loud (3)   management (7)   never (3)   new (3)   night (7)   not (11)   offers (6)   personable (4)   reception (3)   reviews (6)   room (25)   service (3)   upgraded (6)    
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1. My partner and I were not alone to complain about this; many people remarked on it, including young people in their twenties.
"Location, Location, Location! " Read full review on TripAdvisor   5/19/2012 Vote      
2. We complained about the damp and were offered another room which was a bit bigger and overlooked the Lincoln centre but was not really that great.
"Not all that special " Read full review on TripAdvisor   5/17/2012 Vote      
3. Once back in London, we emailed the hotel to complain again, in case we just got some idiot on the front desk who didn't have any customer service skills.
"Not an Empire to be proud of... " Read full review on TripAdvisor   4/16/2012 Vote      
4. However, our experience proved that some people just aren't happy unless they have something to complain about.
"Honeymoon in April " Read full review on TripAdvisor   4/12/2012 Vote      
5. I complained vigorously to member of staff who checked us in, who later turned out to be the manager.
"Short trip started off badly but ok stay overall " Read full review on TripAdvisor   4/7/2012 Vote      
6. I complained about this with the manager but that was it.
"Was only worth it because of the location and the great deal i got " Read full review on TripAdvisor   3/17/2012 Vote      
7. The room was ok (can't complain about the amazing king bed), amenities were great (L'Occitane.
"Was only worth it because of the location and the great deal i got " Read full review on TripAdvisor   3/17/2012 Vote      
8. In the morning, I went and complained as we had been in NYC for almost three weeks and we were about to fly back overseas and we wanted our last night in NYC to be pleasant.
"Not a pleasant experience " Read full review on TripAdvisor   3/1/2012 Vote      
9. 00 per person which is a very fair price for a complete hot/cold buffet breakfast in New York (however if you are going to complain about high prices then do not visit NYC- or if you do be sure to dine only at McDonalds).
"Across the street from Lincoln Center " Read full review on TripAdvisor   2/29/2012 Vote      
10. The manager offered little when I called to complain.
"We will return.... BUT " Read full review on TripAdvisor   2/6/2012 Vote      
   
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