Empire Hotel, New York City, Rude

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Rank

76th

Out of 676

Empire Hotel	Average Price: $401 Check Rates

Hotel Class:

44 West 63rd Street

New York City, 10023 View map

0-Star Hotel Rank: 11 of 249
Average review rating: 3.49

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (96) , Travelocity (3) , TripAdvisor (1016) , YahooTravel (11)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (21) annoy (43) avoid (23) awful (33) bad (111) big deal (11) broken (31) complain (68) complaint (37) cramped (22) difficult (23) dirty (26) disappoint (90) disturbing (32) downside (13) expensive (101) frustrated (12) hard (46) hardly (12) hassle (15) horrible (26) inconvenient (14) issue (86) lack (29) loud (113) mistake (13) mold (18) negative (55) noise (197) noisy (98) overpriced (23) poor (52) poorly (15) pricey (21) problem (165) ridiculous (23) rude (76) shame (16) shock (11) slow (20) smell (37) terrible (39) tiny (164) too small (17) unbearable (12) uncomfortable (23) unfortunate (39) unhelpful (11) worst (41) wrong (31)

Rude	Appears in 72 comments.

The following words were used in comments with Rude:
arrival (3) bar (11) desk (16) hotel (17) incredible (4) liked (4) lobby (4) management (7) most (4) new (3) night (5) not (18) personable (5) reception (5) roof (3) rooftop (3) room (19) staff (31) waitress (3) well (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When i was checking in i was informed about that by the rude stafff at the front desk.

"Was only worth it because of the location and the great deal i got " Read full review on TripAdvisor 3/17/2012 Vote

2. The night manager was rude and certainly wasnt trained in being hospitable to guests.

"empire is really a dungeon " Read full review on TripAdvisor 3/16/2012 Vote

3. the staff is rude, hostile and uppity.

"empire is really a dungeon " Read full review on TripAdvisor 3/16/2012 Vote

4. The woman that checked us in was just plain rude and seemed to absolutely hate her job.

"Not a pleasant experience " Read full review on TripAdvisor 3/1/2012 Vote

5. Lobby could use some new fabric on the furniture, glass doors into the lobby are very heavy, rooftop bar smells, has sticky floors, way too crowded, waitress was very rude.

"Best Hotel near Lincoln Center " Read full review on TripAdvisor 2/20/2012 Vote

6. The check-in process took a while (as echoed by other reviews) and the staff was not particularly friendly, but not rude either.

"Conflicted, but overall average " Read full review on TripAdvisor 1/17/2012 Vote

7. The staff was rude.

"Worst experience of my life " Read full review on TripAdvisor 1/15/2012 Vote

8. We were also ripped off by the Concierge recommended airport shuttle (an incredibly rude bandit) and had an item 'go mysteriously missing' when in the left luggage room (hard to prove anything, but we know that that was the only possible place it could have gone).

"Just stay elsewhere. " Read full review on TripAdvisor 12/5/2011 Vote

9. Maybe worst was the subject of the most apologies from hotel staff - the hotel rents the roof top bar to other people who employ rude thugs as doormen.

"A disaster in all ways " Read full review on TripAdvisor 10/2/2011 Vote

10. The people working the front desk are very rude and condescending.

"Good location, bad everything else " Read full review on TripAdvisor 9/19/2011 Vote