Empire Hotel, New York City, Problem

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Rank

76th

Out of 676

Empire Hotel	Average Price: $401 Check Rates

Hotel Class:

44 West 63rd Street

New York City, 10023 View map

0-Star Hotel Rank: 11 of 249
Average review rating: 3.49

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (96) , Travelocity (3) , TripAdvisor (1016) , YahooTravel (11)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (21) annoy (43) avoid (23) awful (33) bad (111) big deal (11) broken (31) complain (68) complaint (37) cramped (22) difficult (23) dirty (26) disappoint (90) disturbing (32) downside (13) expensive (101) frustrated (12) hard (46) hardly (12) hassle (15) horrible (26) inconvenient (14) issue (86) lack (29) loud (113) mistake (13) mold (18) negative (55) noise (197) noisy (98) overpriced (23) poor (52) poorly (15) pricey (21) problem (165) ridiculous (23) rude (76) shame (16) shock (11) slow (20) smell (37) terrible (39) tiny (164) too small (17) unbearable (12) uncomfortable (23) unfortunate (39) unhelpful (11) worst (41) wrong (31)

Problem

Appears in 149 comments.

The following words were used in comments with Problem:
bathroom (13) bed (6) desk (9) floor (16) helpful (12) hot (6) hotel (28) management (7) much (7) nice (8) night (11) noise (12) not (47) room (59) service (7) shower (20) small (9) smoke (6) staff (15) water (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Michelene (sp) and Miguel were able to put me in a corner suite after I let them know about problems with my first room (funky smelling shower, problems with TV and wireless).

"Great customer service " Read full review on TripAdvisor 5/19/2012 Vote

2. But did not see or experience any of the problems mentioned in earlier reviews regarding the cleanliness of the room, service, or noise.

"Good location, but rooms are small. " Read full review on TripAdvisor 5/9/2012 Vote

3. The shower design is the next problem.

"This place can't be fo real! " Read full review on TripAdvisor 4/14/2012 Vote

4. On a positive note the beds were fabulous & I never had any problems sleeping.

"Great location but tiny room " Read full review on TripAdvisor 4/13/2012 Vote

5. Stayed here for 6 nights last summer,and although there were some plumbing problems and our room wasn't ready they made the best arrangements to help us and went out of their way to compensate.

"They know customer service! " Read full review on TripAdvisor 4/3/2012 Vote

6. The rooftop bar was not a problem, couldn't hear a thing at night on the 10th floor but that might have something to do with our jet engine on full blast.

"Not bad for 4 night stay " Read full review on TripAdvisor 4/2/2012 Vote

7. We weren't disturbed when we had the Do Not Disturb sign up; an error in the bill was quickly corrected; a problem with the Business Center was quickly attended to.

"Location, location, location " Read full review on TripAdvisor 3/27/2012 Vote

8. This was a little bit of a problem with three teens.

"Great Location " Read full review on TripAdvisor 3/27/2012 Vote

9. Also, i had a problem with the toilet in my room.

"Was only worth it because of the location and the great deal i got " Read full review on TripAdvisor 3/17/2012 Vote

10. We were told our room had a problem and we would have to wait 15 minutes more.

"Bad customer service " Read full review on TripAdvisor 2/20/2012 Vote